At xojili, entertainment should always be enjoyable and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gaming a fun and healthy activity. This page outlines our responsible gaming principles and the practical steps you can take to stay in control.
xojili believes that gaming is best enjoyed as a form of entertainment, not as a source of income or a way to cope with stress. We have built a set of core principles that guide how we operate and how we support our Filipino players every step of the way.
xojili strictly enforces an 18-and-above policy for all registered players in the Philippines. During the registration process, we require identity verification to confirm that every user meets the minimum age requirement set by Philippine gaming regulations. We do not allow minors to access any real-money gaming features on the platform under any circumstances. If we have reason to believe that an account is being used by or on behalf of a minor, we will suspend that account immediately pending a full review. Protecting young people from exposure to gambling is one of our most fundamental responsibilities as a licensed entertainment platform.
We encourage all Filipino players to set personal deposit limits before they begin playing, so that their entertainment spending stays within a comfortable and affordable range. You can configure daily, weekly, or monthly deposit caps directly from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period to prevent impulsive decisions. Keeping your spending predictable is one of the most effective ways to ensure that gaming remains a positive experience rather than a financial burden. Our support team is always available to help you adjust or review your limits if your circumstances change.
Long gaming sessions can sometimes cause players to lose track of time, which is why xojili provides session duration reminders that alert you after a set period of continuous play. You can customise how frequently these reminders appear so that they fit naturally into your gaming routine without being disruptive. Taking regular breaks helps you stay mentally fresh and make clearer decisions about whether to continue playing or step away. We also display your total session time prominently within your account dashboard so you always have a clear picture of how long you have been active. Healthy gaming habits start with awareness, and we make it easy for every Filipino player to stay informed.
Understanding the warning signs early makes it much easier to seek help and regain control before things escalate.
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your relationship with gaming has moved beyond healthy entertainment and may need attention.
If you feel that you need a break from gaming, xojili offers a self-exclusion feature that allows you to temporarily or permanently suspend your account. During a self-exclusion period, you will not be able to log in, make deposits, or participate in any gaming activity on the platform. You can request self-exclusion for periods ranging from 30 days up to a permanent closure, depending on what you feel is appropriate for your situation. We process all self-exclusion requests promptly and without judgment, because your wellbeing is always our priority. If you are unsure which option is right for you, our support team can walk you through the process and help you make the best decision for your circumstances.
If you or someone you know is struggling with problem gambling, there are dedicated support services available in the Philippines that can provide confidential guidance and assistance. The National Council on Problem Gambling and local mental health organisations offer counselling and intervention programmes specifically designed for individuals affected by gambling-related issues. Reaching out for help is a sign of strength, not weakness, and taking that first step can make a significant difference to your quality of life. You can also speak to a trusted friend, family member, or healthcare professional if you are not ready to contact a formal support service. Remember that you do not have to face this alone, and help is always available when you need it.
Responsible gaming is a shared commitment between xojili and every player on our platform. If you have questions about our tools and policies, our FAQ page has detailed answers. You can also log in to manage your account limits at any time.